Refund policy

📦 Refund & Replacement Policy Report

1. Overview

This policy defines the terms for refunds, replacements, and product eligibility for all purchases made through our store. All products are fulfilled under a Print-On-Demand (POD) model, meaning each item is custom-produced after an order is placed.

Due to this production method, traditional return and exchange policies do not apply.

2. Product Nature (Print-On-Demand)

All products available on our store are:

Custom manufactured after order confirmation
Printed individually per customer request
Not stored as ready-made inventory

Once an order enters production, it cannot be canceled, modified, or returned.

3. No Return Policy

We enforce a strict non-returnable policy.

Returns are not accepted under any circumstances, including:

Change of mind after purchase
Incorrect size selection
Minor color differences (screen vs print variation)
Slight design alignment variations within acceptable limits

This is because POD products cannot be restocked or resold once produced.

4. Replacement Policy (Limited Eligibility)

Replacements are only provided in verified cases where there is a clear issue with the product.

✅ Eligible Cases:

Misprinted or incorrect design
Wrong product delivered (size/design mismatch from order)
Manufacturing defect
Damaged product received during shipping

❌ Not Eligible:

Size issues due to customer selection
Minor print or color variation
Personal preference dissatisfaction
Incorrect address provided by customer

5. Issue Reporting Process

To request a replacement, customers must:

Report the issue within 48 hours of delivery
Provide clear photos of:
- The product
- The defect
- The packaging
Share Order ID and registered contact details

Requests without proper proof or outside the timeframe may be declined.

6. Resolution Timeline

Requests are reviewed within 24–48 business hours
Approved cases will receive a replacement at no additional cost

7. Supplier & Manufacturing Details

All products are fulfilled through our Print-On-Demand partner:

Supplier: Qikink
Service Type: Print-On-Demand Fulfillment & Logistics

Products are manufactured and printed by Qikink through its network of production partners and associated retailers (including Edge and similar manufacturing units).

These partners handle: